Terms and Conditions
- The first instalment is payable upon confirmation of these instructions, the final payment is payable on Nomination Lodgment and as outlined under Professional Fee & Service Breakdown. Failure to comply with payment terms will result in a delay commencing your case. Should there be any other additional expenses, we will advise you of the likely costs and seek your prior approval.
- Associated SAF LEVY fees and all trust expenses in relation to the Standard Business Sponsorship & Nomination application is payable at the time of nomination lodgment and this is the responsibility of the employer.
- The Client agrees any revised strategy and payment plan supersedes the process and timeframes of payment as outlined under “Professional Fee & Service Breakdown”.
- Solve Law reserves the right not to lodge any stage of an application if payment is outstanding and shall take no responsibility if non-lodgment results in a negative or adverse outcome.
- The Client may terminate this agreement at any time. If the agreement is terminated, the Client must pay any fees outstanding for work already performed by
the Agent and shall receive no refund if Client’s case has commenced. - The Agent may terminate the agreement at any time, provided they provide reasonable written notice to the Client. This notice must comply with the
requirements in Clause 10.1A of the Code. If the Agent terminates the agreement, they must comply with the requirements of Clause 10.1B of the Code. - Solve Law is able to advise the Client about immigration law at a particular point in time but is unable to predict future changes in the law that may affect applications after they have been lodged.
- Solve Law may assign your case to another migration agent. Solve Law employs professionals from various backgrounds to assist Clients in support services. Clients will have full access to our Case Managers to assist them in preparing and advising on documentation that may assist directly or indirectly in their visa application. These professionals may not be Registered Migration Agents but may advise, provide templates or assist in the preparation of supporting documents. Solve Law provides these services as support services and is not liable for outcomes, decisions or consequences from the Client relying on these support services.
- Should you seek any further services or assistance thereafter or in addition to services agreed, Solve Law will charge you accordingly at our standard rate fee $440 per hour. Your agent may cap your fees on certain services which will be advised in writing and reflected in any invoices issued.
- Solve Law does not guarantee the success of any application.
- Solve Law will not be liable for any loss arising from changes to the immigration law affecting the Client’s application, which occurs after the application has been lodged.
- Solve Law may charge an additional professional fee if it’s required to lodge any step to the department of immigration as a result of any refusal. Such fees to be discussed with client. Solve Law is under no obligation to provide any refund should the application be refused for reasons outside Solve Law’s control.
- Solve Law will be under no obligation to submit the Client’s application to the Department or review body until payment in full has been made for all fees due and payable at that stage and or subject to the Payment Terms as outlined in this agreement.
- The Client acknowledges and agrees that any dependant(s) not included at time of visa lodgment will incur additional professional fees. The Terms and Conditions, Statement of Service including any professional fees outlined herein relate to dependant(s) being included in one application alongside the main applicant. In addition to, Solve Law will charge relevant professional and DHA fees for adding dependants post approval.
- Solve Law will not tolerate abusive behaviour including but not limited to verbal threats and intimidation and shall terminate our professional services immediately if such occurrence are reported.
- Fees associated with Standard Business Sponsorship including Nomination are payable by the Sponsor.
- Solve Law has provided the Client with a copy of the booklet titled Consumer Guide.
- The Client bears the risk that changes in immigration law may cause an application to be refused.
- The Client will respond promptly to requests by Solve Law to provide further information or documents. Failure to provide documentation or returned within the time frame stated may result in Solve Law issuing a “Final Notification of Information Request”, failure to comply with final notice may result in cancellation of services.
- The Client will not hold Solve Law responsible for delays caused by the Client’s failure to promptly provide information or documents. The Client is aware that failure to provide documents as required is likely to lead to an application being refused or professional services cancelled.
- The Client agrees to provide Credit Card Details to Solve Law. The Client shall have the option to pay the first instalment by the methods outlined on Solve Law invoice. Payments thereafter shall not be done so by Credit Card. Declined/non approved payments will result in a delay in processing.
- The Client confirms that all information provided to Solve Law is, to the best of the Client’s knowledge, and belief, true and current and that all documents supplied are genuine and authentic. The Client is aware that the provision of false information or documents is likely to lead to an application being refused.
- The Client is aware that failure to make prompt payments to the Department, review body or skills assessment body may lead to an application being refused.
- The Client will not sell property, leave employment, finalise any business or personal affairs or take similar steps in anticipation of obtaining a visa without first notifying Solve Law.
- The Client agrees that Solve Law is the sole contact with the Department and the Client will not contact the Department without agreement from Solve Law.
- Solve Law has the right to charge additional fees at the rate of $440 per hour for any additional services required as a result of the breach.
- If the application is for an employer-sponsored visa, the Client agrees that they will take no other employment apart from the employment that is the subject of the sponsorship agreement.
- Solve Law discloses that they have received or may receive financial benefit as a result of providing non-migration advice to the Client.
- Solve Law discloses that they have paid or will pay a financial benefit to a third party in relation to this contract for the provision of migration advice:
- Solve Law discloses that they may receive a financial benefit up to 50% from a third party in relation to this contract for the provision of services in connection with referrals and training obligations.
- The Client accepts that Solve Law is not providing expert advice in relation to the subject matter of any contracts or arrangements that are the subject of term 20 and that Solve Law shall bear no liability for any loss or damage to any person or entity resulting from the provision of advice under this term.
- Solve Law disclaims and waives any liability or responsibility whatsoever for interception or unintentional disclosure of emails transmitted by Solve Law in connection with the performance of this engagement.
- The Client agrees that Solve Law shall bear no liability for any loss or damage to any person or entity resulting from the use of email transmissions, including any consequential, incidental, direct, indirect, or special damages, such as loss of revenues or anticipated profits, or disclosure or communication of confidential or proprietary information.