Privacy Policy

Last Updated: 23 January 2026

1. Our Commitment to Your Privacy

Solve Migration (ABN 89 808 972 416) (“we”, “us”, “our”) is dedicated to protecting the privacy and confidentiality of your personal information. As a provider of Australian migration advice and services, we are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, store, and manage the personal information you provide to us.

This policy applies to information collected through our website (https://solvemigration.com), during consultations, and throughout our professional engagement with you as a client.

2. What Personal Information We Collect

The type of information we collect depends on the nature of your interaction with us. We only collect information that is reasonably necessary for our business functions and activities.

2.1. For Clients of Our Migration Services

To provide you with migration advice and assistance, we may collect a wide range of personal information, including:

Identity and Contact Details: Your full name, date and place of birth, address, email address, phone number, passport details, visa history, and citizenship information.

Sensitive Information: As required for visa applications, this may include racial or ethnic origin, health and medical information, biometric information, criminal records, and membership of professional or trade associations. We will only collect sensitive information with your express consent and where it is necessary for your application.

Financial Information: Bank statements, employment history, payslips, tax records, and details of your assets and liabilities.

Employment and Education: Your curriculum vitae (CV), qualifications, skills assessment outcomes, and employment references.

Relationship Information: For partner or family visas, details of your relationships, including marriage certificates, evidence of de facto partnership, and information about family members.

Information about Dependants: Personal and sensitive information about any family members or dependants included in your application.

2.2. For Website Visitors and General Enquiries

Contact Details: When you fill out a contact form, we collect your name, email address, phone number, and the content of your message.

Comments: When you leave comments on our site, we collect the data shown in the comments form, your IP address, and browser user agent string to help with spam detection. An anonymised string created from your email address (a hash) may be provided to the Gravatar service to see if you are using it.

Media: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included, as this data can be extracted by other visitors.

Technical Data: Information about your device and browser, IP address, and browsing behaviour on our site, collected via cookies and analytics tools.

3. How We Collect Your Personal Information

We collect personal information in the following ways:

Directly from you: When you complete our online assessment forms, engage us for services, provide documents, or communicate with us via phone, email, or in person.

From third parties: With your consent, we may collect information from third parties such as your sponsoring employer, family members, skills assessing authorities, or government agencies.

Automatically: When you visit our website, we use cookies and other tracking technologies to collect technical data about your interaction with our site.

4. Why We Collect, Use, and Disclose Your Information

Our primary purpose for collecting, using, and holding your personal information is to provide you with professional migration services. This includes:

Assessing your eligibility for an Australian visa.

Preparing, lodging, and managing your visa and sponsorship applications.

Communicating with the Department of Home Affairs and other government bodies on your behalf.

Providing you with tailored migration advice and updates on your case.

Complying with our legal and professional obligations.

Managing our client relationships, including invoicing and administration.

With your consent, sending you newsletters or marketing communications about our services (you may opt-out at any time).

5. To Whom We Disclose Your Personal Information

To provide our services, we may need to disclose your personal information to third parties, including:

The Australian Department of Home Affairs and other related government agencies.

Skills assessing authorities.

State and Territory government bodies in relation to sponsorship or nomination applications.

Your sponsoring employer or nominator.

Third-party service providers who assist us in our operations, such as IT support, cloud storage providers, and secure document disposal services.

Translators, interpreters, and other professional advisors engaged to assist in your matter.

Australian courts, tribunals, or regulatory authorities as required by law.

We will not disclose your personal information to any third party without your consent, unless we are required or authorised to do so by law.

6. Cross-Border Disclosure

As part of a visa application process, it may be necessary to disclose your personal information to overseas recipients, such as foreign government agencies for the purpose of obtaining police clearances or verifying documents. We may also use cloud-based service providers that store data in overseas jurisdictions.

We will take reasonable steps to ensure that any overseas recipient of your personal information handles it in a manner consistent with the Australian Privacy Principles.

7. Data Security and Retention

We take the security of your personal information very seriously. We implement a range of physical, administrative, and technical security measures to protect your information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

We retain your personal information for as long as necessary to provide you with our services and to comply with our legal and professional obligations. Client files are typically retained for a period of 7 years after the matter is finalised, after which they are securely destroyed.

If you leave a comment on our website, the comment and its metadata are retained indefinitely so we can recognise and approve any follow-up comments automatically.

8. Cookies and Website Analytics

Our website uses cookies to enhance your user experience and to help us analyse website traffic.

What are cookies? Cookies are small text files placed on your device to store data.

How we use them: We use cookies for your convenience (e.g., saving your details if you leave a comment), for security (e.g., determining if your browser accepts cookies), and to manage login sessions. We also use analytics services like Google Analytics to understand how visitors use our site.

Your choice: You can control and/or delete cookies as you wish. Most web browsers allow you to manage your cookie preferences. Please note that if you block cookies, some features of our website may not function correctly.

9. Your Rights Over Your Data

Under the Australian Privacy Principles, you have the right to:

Request access to the personal information we hold about you.

Request correction of any personal information we hold that is inaccurate, out of date, incomplete, irrelevant, or misleading.

To exercise these rights, please contact our Privacy Officer in writing using the details below. We will need to verify your identity before processing your request. We will respond to your request within a reasonable timeframe. Please note that in some circumstances, as permitted by the Privacy Act, we may not be able to grant you access to your information.

10. Making a Complaint

If you believe we have breached the Australian Privacy Principles or have a concern about our handling of your personal information, please contact our Privacy Officer in writing. We will acknowledge your complaint promptly and investigate the matter.

Privacy Officer Contact Details:
Email: ask@solvemigration.com
Address: Solve Migration, 12 Sydney Road, Manly NSW 2095

If you are not satisfied with our response, you have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC). The OAIC can be contacted by phone on 1300 363 992 or online at www.oaic.gov.au.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on our website. We encourage you to review it periodically.