The first instalment is payable upon confirmation of these instructions, the final payment is payable on Nomination Lodgement and as outlined under Professional Fee & Service Breakdown. Failure to comply with payment terms will result in a delay commencing your case. Should there be any other additional expenses, we will advise you of the likely costs and seek your prior approval.
Associated SAF LEVY fees and all trust expenses in relation to the Standard Business Sponsorship & Nomination application is payable at the time of nomination lodgement and this is the responsibility of the employer.
The Client agrees any revised strategy and payment plan supersedes the process and timeframes of payment as outlined under “Professional Fee & Service Breakdown”.
Solve Migration reserves the right not to lodge any stage of an application if payment is outstanding and shall take no responsibility if non-lodgement results in a negative or adverse outcome.
The Client may terminate this agreement at any time. If the agreement is terminated, the Client must pay any fees outstanding for work already performed by the Agent and shall receive no refund if Client’s case has commenced.
The Agent may terminate the agreement at any time, provided they provide reasonable written notice to the Client. This notice must comply with the requirements in Clause 10.1A of the Code. If the Agent terminates the agreement, they must comply with the requirements of Clause 10.1B of the Code.
Solve Migration is able to advise the Client about immigration regulations and policy at a particular point in time but is unable to predict future changes in the regulations or policy that may affect applications after they have been lodged.
Solve Migration may assign your case to another migration agent. Solve Migration employs professionals from various backgrounds to assist Clients in support services. Clients will have full access to our Case Managers to assist them in preparing and advising on documentation that may assist directly or indirectly in their visa application. These professionals may not be Registered Migration Agents but may advise, provide templates or assist in the preparation of supporting documents. Solve Migration provides these services as support services and is not liable for outcomes, decisions or consequences from the Client relying on these support services.
Should you seek any further services or assistance thereafter or in addition to services agreed, Solve Migration will charge you accordingly at our standard rate fee of $440 per hour. Your agent may cap your fees on certain services which will be advised in writing and reflected in any invoices issued.
Solve Migration does not guarantee the success of any application.
Solve Migration will not be liable for any loss arising from changes to the immigration regulations or policy affecting the Client’s application, which occurs after the application has been lodged.
Solve Migration may charge an additional professional fee if it is required to lodge any step to the Department of Home Affairs as a result of any refusal. Such fees are to be discussed with the client. Solve Migration is under no obligation to provide any refund should the application be refused for reasons outside Solve Migration’s control.
Solve Migration will be under no obligation to submit the Client’s application to the Department or review body until payment in full has been made for all fees due and payable at that stage and or subject to the Payment Terms as outlined in this agreement.
The Client acknowledges and agrees that any dependant(s) not included at the time of visa lodgement will incur additional professional fees. The Terms and Conditions, Statement of Service including any professional fees outlined herein relate to dependant(s) being included in one application alongside the main applicant. In addition, Solve Migration will charge relevant professional and DHA fees for adding dependants post-approval.
Solve Migration will not tolerate abusive behaviour including but not limited to verbal threats and intimidation and shall terminate our professional services immediately if such occurrences are reported.
Fees associated with Standard Business Sponsorship including Nomination are payable by the Sponsor.
Solve Migration has provided the Client with a copy of the booklet titled Consumer Guide.
The Client bears the risk that changes in immigration regulations or policy may cause an application to be refused.
The Client will respond promptly to requests by Solve Migration to provide further information or documents. Failure to provide documentation or return it within the timeframe stated may result in Solve Migration issuing a “Final Notification of Information Request”. Failure to comply with a final notice may result in the cancellation of services.
The Client will not hold Solve Migration responsible for delays caused by the Client’s failure to promptly provide information or documents. The Client is aware that failure to provide documents as required is likely to lead to an application being refused or professional services being cancelled.
The Client agrees to provide Credit Card Details to Solve Migration. The Client shall have the option to pay the first instalment by the methods outlined on the Solve Migration invoice. Payments thereafter shall not be made by Credit Card. Declined/non-approved payments will result in a delay in processing.
The Client confirms that all information provided to Solve Migration is, to the best of the Client’s knowledge and belief, true and current and that all documents supplied are genuine and authentic. The Client is aware that the provision of false information or documents is likely to lead to an application being refused.
The Client is aware that failure to make prompt payments to the Department, review body or skills assessment body may lead to an application being refused.
The Client will not sell property, leave employment, finalise any business or personal affairs or take similar steps in anticipation of obtaining a visa without first notifying Solve Migration.
The Client agrees that Solve Migration is the sole contact with the Department and the Client will not contact the Department without agreement from Solve Migration.
Solve Migration has the right to charge additional fees at the rate of $440 per hour for any additional services required as a result of the breach.
If the application is for an employer-sponsored visa, the Client agrees that they will take no other employment apart from the employment that is the subject of the sponsorship agreement.
Solve Migration discloses that they have received or may receive financial benefit as a result of providing non-migration advice to the Client.
Solve Migration discloses that they have paid or will pay a financial benefit to a third party in relation to this contract for the provision of migration advice.
Solve Migration discloses that they may receive a financial benefit up to 50% from a third party in relation to this contract for the provision of services in connection with referrals and training obligations.
The Client accepts that Solve Migration is not providing expert legal or financial advice in relation to the subject matter of any contracts or arrangements that are the subject of term 20 and that Solve Migration shall bear no liability for any loss or damage to any person or entity resulting from the provision of advice under this term.
Solve Migration disclaims and waives any liability or responsibility whatsoever for interception or unintentional disclosure of emails transmitted by Solve Migration in connection with the performance of this engagement.
The Client agrees that Solve Migration shall bear no liability for any loss or damage to any person or entity resulting from the use of email transmissions, including any consequential, incidental, direct, indirect, or special damages, such as loss of revenues or anticipated profits, or disclosure or communication of confidential or proprietary information.
