Protecting a Specialist Retail Role
30 April 2026
The Dream
An established Islamic bookstore with locations across Australia had been trading for over 20 years. To manage their large inventory of books, clothing, and educational materials, they needed a specialist Retail Buyer. They nominated an experienced employee who had been with them for years.
The Problem
The Department of Home Affairs refused the nomination, claiming the role of “Retail Buyer” was not genuine for this business. They ignored the complexity of managing a multi-state retail network and a large online store. This decision put a key staff member’s position at risk.
The Solution
With the help of Solve Migration, the business took the matter to the Tribunal. A detailed submission proved that the Retail Buyer was essential for sourcing high-quality products from international publishers and negotiating supplier contracts. Evidence included tax records, organizational charts, and proof of the business’s significant online presence.
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