From Refusal to Relief: How a Hospitality Worker Won Her Appeal

The Dream

An experienced hospitality worker came to Australia and built a steady life in regional New South Wales. After completing studies in management and hospitality, she took on a full-time role as a café and restaurant manager. She worked through weekends, holidays and even the COVID lockdowns to keep the small business running. After years of service under a 482 visa, she applied for employer nomination to secure her future here.

The Problem

The nomination was refused. The Department pointed to past compliance issues involving the sponsoring business, including a previous six-month bar from sponsoring new workers. Despite tax records, payslips and long-term employment, the Department found the position was not genuinely eligible. The refusal put everything at risk, her visa pathway, her job and her stability in Australia. She had built her life around this role. Losing it would have meant starting over.

The Solution

Solve Migration appealed the decision to the Tribunal. We submitted updated evidence showing the business was active and lawful. We provided records confirming the nominee’s full-time work history, a valid employment contract and proof that market salary and training obligations were met. Family members involved in the business gave testimony about the history of the business, the nominee’s role and the challenges faced during the pandemic.

The Victory

The Tribunal found that the nominee had worked full time in the correct role for more than two years and that the business had since complied with its obligations. The past breach was no longer a reason to deny the nomination. After nearly three months of uncertainty, the refusal was set aside. The nomination was approved.

Their Words

“Solve Migration helped us every step of the way. They listened, they prepared us and they gave us hope. When we finally heard the decision, it felt like everything we worked for had been recognised.”

If you are in a similar situation, or know someone who may require professional assistance with a visa nomination, skills assessment, or Tribunal review matter, we encourage you to seek tailored advice.

You may contact Solve Migration for a confidential consultation:

Book a Consultation:
https://solvemigration.com/book-an-appointment/

Email:
ask@solvemigration.com

Our team can assess your circumstances, identify available pathways, and guide you through each stage of the process with clear and practical advice.